We encourage all candidates to purchase or schedule exams using the Pearson VUE website.
For proctored exams: Click on the appropriate button to the right. Alternatively, you can schedule your exam via phone or at most testing centers. Click here for these options.
For non-proctored, web-based exams: Click on the appropriate button to the right. These exams require web registration. You cannot purchase these exams via phone or at a test center.
Proctored Exam Customer Service
Upcoming Call Center hours:
- December 24 - 8:00 a.m. – 1:00 p.m. CT
- December 25 - Closed
- January 1 - 8:00 a.m. – 4:00 p.m. CT
Contact a Pearson VUE agent in the Americas region via email.
|United States / Canada||877-619-2096|
|Americas Region (Toll)||+1-952-681-3872|
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
LIVE CHAT will be closed 12/24/2013 through 12/25/2013, with business resuming 12/26/2013 as well as 1/1/2014, resuming on 1/2/2014, in observance of the Christmas and New Year’s Day holidays.
Office Hours: Monday-Friday,
Contact a Pearson VUE agent in the Asia-Pacific region via email.
|Japan||0120 355 173|
|Asia-Pacific Region (Toll)||+852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)
Contact a Pearson VUE agent in the EMEA region via email.
|Belgium - Dutch||0800-74174|
|Belgium - French||0800-74175|
|EMEA Region (Toll)||+44-161-855-7455|
Non-Proctored Web-Based Exam Customer Service
Before you purchase your web-based exam, we recommend that you verify the computer that you will use to take your non-proctored, web-based exam, meets the specifications listed below. Non-proctored, web-based exams, can only be taken if all the specifications below are met.
You will have 48 hours from the date/time of purchase to complete the exam.
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.
Non-proctored Exam Delivery Problems
If you are still unable to resolve your problem, please email us. To serve you better, please provide the following information in your email:
- full name
- telephone number
- exam code, Adobe ID
- description of issue
- a screen shot, if applicable
We will respond to your message within 1 business day.