Certifications from BCI

A BCI Certification validates your expertise in a BPO Environment. Passing your BCI certification exam gives you the confidence to stake a claim for the best BPO jobs available at your level internationally in your work-function and work-domain – because BCI credentials are attained on the most rigorous BCI standards.

Find the right BCI certification

  • Certified Customer Interaction Specialist (CCIS®)
    CCIS® Certification proves your readiness for more challenging roles in customer service, teleselling, helpdesks, collections, front-desks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.
  • Certified Backoffice Services Specialist (CBSS®)
    The CBSS® Certification proves your readiness for assuming more responsible positions in the transaction processing, data-works and back-office functions, and also your fitness for working in the best of companies in data processing; document conversion and data capture etc.
  • Certified Financial Process Specialist (CFPS®)
    The CFPS® Certification is a strong proof of your readiness for handling more advanced accounting tasks in banks, F&A BPO companies and accounts departments of large organizations.
  • Certified Technical Support Specialist (CTSS®)
    The CTSS‌ Certification proves your fitness for handling challenging roles in technical support and IT helpdesk in top tier mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies etc.
  • Certified BPO Team-Lead Specialist (CBTS®)
    CBTS® Certification is the most effective qualification globally demonstrating your fitness for supervising and leading complex teams in customer service, teleselling, helpdesks, collections, front-desks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.
  • Certified BPO Operations Manager (CBOM®)
    CBOM® program is designed for senior professionals in BPO service operations whose wish is to grow in their careers and handle more challenging role of managing operations of a large BPO organization.

Training and exam preparation

Registrants can learn and prepare on their own for their examinations. They can do so with the help of printed reading material (Training Kits) provided by BCI.

Apply for a BCI certification

Over the last several years, BCI Certified professionals are the most preferred hires for BPO organizations, call centers and other similar types of organizations that produce services through teams in process-based systems. You too can apply for a BCI certification.

Last updated 2016-06-02