Alert:
This website is scheduled to undergo routine maintenance on Saturday, 23 July from 5:00 p.m.-11:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

The information on this page addresses self-administered online tests beginning with exam codes 650 and 700.

  • To reset either a username or password, use the links under Need help? on this page.
  • Read the About the test FAQs if you have questions about the test.
  • Read the Troubleshooting FAQs if you are experiencing technical issues.
  • Otherwise, use Live Chat below.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT; closed on local holidays.


Last updated 2016-06-07