Alert:

This website is scheduled to undergo routine maintenance on Saturday, 18 April from 5:00 p.m.-10:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

FAQs: Troubleshooting

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

I lost my Internet connection or closed my browser. How do I resume the exam?

How do I get my score report?

I purchased an exam but am not ready to take it. Can I cancel?

Last updated 2014-10-18