This website is scheduled to undergo routine maintenance on Saturday, 23 August from 5:00 p.m.–11:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Home > Test Taker Services > FSMTB > Customer Service

Customer Service

We encourage you to schedule/purchase your exam using the links on this page. To reset your username or password, use the self-service links under Need help?

Chat is the quickest way to reach a customer service agent. It's available worldwide from 12:00 AM Monday through 12:00 AM Saturday GMT, subject to change during locally designated holidays. Convert your time to GMT »

If chat is unavailable, click on your region below for further contact information.

Americas Region

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2014-07-09