Customer Service

Pearson VUE

Contact Pearson VUE customer service if you have questions concerning scheduling one of the following tests:

  • French K–12
  • German K–12
  • Spanish K–12
  • Speech 6–12

Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

Upcoming Call Center Holiday hours:
  • Wednesday, December 24: 8:00 a.m.–1:00 p.m. CT
  • Thursday, December 25: Closed
  • Friday, December 26: 8:00 a.m.–4:00 p.m. CT
  • Wednesday, December 31: Regular hours
  • Thursday, January 1: Closed
  • Friday, January 2: 8:00 a.m.–4:00 p.m. CT

If you have been approved for alternative testing arrangements, you will be contacted within two business days to schedule your test appointment.


FTCE/FELE

For all other inquiries, contact FTCE/FELE customer service.

Office Hours: Monday–Friday 8:00 a.m.–6:00 p.m. ET; closed on local holidays.
(Automated Information System available 24 hours daily).

  • Phone: 866-613-3281 (toll free) / 413-256-2893

Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Last updated 2014-11-15