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Customer Service

The FTCE/FELE are delivered through our network of test centers.

Pearson VUE Customer Service

Contact Pearson VUE customer service if you have questions concerning scheduling one of the following tests:

  • French K–12
  • German K–12
  • Spanish K–12
  • Speech 6–12
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.




If you have been approved for alternative testing arrangements, you will be contacted within two business days to schedule your test appointment.

FTCE/FELE Customer Service

For all other inquiries, contact FTCE/FELE customer service.

Office Hours: Monday–Friday 8:00 a.m.–6:00 p.m. eastern time; excluding holidays.
(Automated Information System available 24 hours daily).


866-613-3281 (toll free)

Pearson and its logo are trademarks, in the U.S. and/or other countries, of Pearson Education, Inc. or its affiliate(s).

Last updated 2013-03-25