Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Candidate ID

Contact your local trainer to have a username and candidate ID created. Pearson VUE does not create these credentials. If you have tried this process and were not successful, contact us at 888-339-9153 for assistance.

Exam Registration

You must register for exams online using the user name and candidate ID provided in advance by your local trainer.

Exam Delivery

If you encounter problems during the delivery of an exam, check the following first before contacting VUE customer service:

  1. Browser version - IE 7, Firefox 7.0, or Safari 4.0 or greater are required
  2. Exam availability - you must start your exam within 24 hours of exam purchase.

If this does not resolve the problem, click on the chat link below.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT; closed on local holidays.


Contact your your local trainer for exam results.

Last updated 2015-02-23