Customer Service - HP Consumer America
Candidate ID
Contact your local trainer to have a username and candidate ID created. If you have lost your username/password, click on the Forgot Password link on Create a Profile. Pearson VUE does not create these credentials. If you have tried this process and were not successful, contact us at 888-339-9153 for assistance.
Exam Registration
You must register for exams online using the user name and candidate ID provided in advance by your local trainer. If you have lost your username/password, click on the Forgot Password link on Create a Profile.
Exam Delivery
If you encounter problems during the delivery of an exam, check the following first before contacting VUE customer service:
- Browser version - IE 7, Firefox 7.0, or Safari 4.0 or greater are required
- Exam availability - you must start your exam within 24 hours of exam purchase.
If this does not resolve the problem, send an email to PVAmericasHPSupport@pearson.com. Expect a response within 1–2 business days, Monday–Friday. Include the following in your email:
- First and last name
- Candidate ID and user name
- Registration ID
- Exam series code and exam title
- Operating system you are using
- Confirmation that your computer meets the minimum specifications
- A description of the issue
Results
Contact your your local trainer for exam results.