Customer Service - HP Consumer America

Candidate ID

Contact your local trainer to have a username and candidate ID created. If you have lost your username/password, click on the Forgot Password link on Create a Profile. Pearson VUE does not create these credentials.  If you have tried this process and were not successful, contact us at 888-339-9153 for assistance.

Exam Registration

You must register for exams online using the user name and candidate ID provided in advance by your local trainer. If you have lost your username/password, click on the Forgot Password link on Create a Profile.

Exam Delivery

If you encounter problems during the delivery of an exam, check the following first before contacting VUE customer service:

  1. Browser version - IE 7, Firefox 7.0, or Safari 4.0 or greater are required
  2. Exam availability - you must start your exam within 24 hours of exam purchase.

If this does not resolve the problem, click on the chat link below. It's the quickest way to reach a customer service agent.

Chat is available 8:00 am to 5:00 pm CST, Monday - Friday, subject to change during locally designated holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

Results

Contact your your local trainer for exam results.

 

Last updated 2014-02-04