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HP0 (Proctored) Customer Service

  1. Read FAQs: HP0 proctored exam testing process.
  2. If your question has not been addressed, use Live Chat below.

We encourage you to schedule/purchase your exam using the links on this page. To reset your username or password, use the self-service links under Need help?

Chat is the quickest way to reach a customer service agent. It's available worldwide from 12:00 AM Monday through 12:00 AM Saturday GMT, subject to change during locally designated holidays. Convert your time to GMT »


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If chat is unavailable, click on your region below for further contact information.

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HP2, HP3 & HP5 (Non–Proctored) Customer Service

  1. Read Steps to Purchase Web-Based Exams
  2. Read FAQs: Web-based exam testing process
  3. If your question has not been addressed, use Live Chat below.

Chat is available 8:00 am to 5:00 pm CST, Monday - Friday, subject to change during locally designated holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

Japan icon Japanese Language Chat Support: Click here for Live Chat
Last updated 2014-08-06