Important Information:

Due to current weather conditions, we are experiencing high volumes of site closures. We are working diligently to contact all affected candidates by email and phone. We thank you for your patience. If you have any questions, please contact Customer Service.

Customer Service

HP0 (Proctored) Customer Service

  1. Read FAQs: HP0 proctored exam testing process.
  2. If your question has not been addressed, use chat below.

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
If chat is “offline,” click on your region below for telephone numbers and office hours.


Americas Region

Asia-Pacific Region

Europe-Middle East-Africa Region


HP2, HP3 & HP5 (Non–Proctored) Customer Service

  1. Read Steps to Purchase Web-Based Exams
  2. Read FAQs: Web-based exam testing process
  3. If your question has not been addressed, use Live Chat below.

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.
Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT; closed on local holidays.


Last updated 2015-02-25