Customer Service

To reset either a username or password, use the self-help links to the right. Otherwise, please contact customer service—

Click on the LIVE HELP button to chat. It's the quickest way to reach a customer service agent. Chat is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

Contact Information

Office Hours: Monday–Friday, 7:00 a.m.–10:00 p.m. CT, Saturday, 7:00 a.m.–4:00 p.m. CT, and Sunday, 9:00 a.m.–3:00 p.m. CT; closed on local holidays.
  • Phone - Toll-free: 800-274-0402
  • Email

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2014-03-01