Alert:
This website is scheduled to undergo routine maintenance on Saturday, 23 September 5:00 p.m.-11:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.
Site Closures:

Due to natural disasters in the United States, India, and the Caribbean islands, we are experiencing site closures in some areas. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.

Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Global chat

Chat is the quickest way to reach a customer service agent.

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If chat is “offline,” click on your region below for telephone numbers and office hours.

Telephone and email addresses broken down by region

Office Hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

Telephone

  • 877-848-8378 (toll-free)
  • +1-952-681-3872 (toll)

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Office Hours

Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays.

Telephone

Country Number
Australia 1800-023-095
China (Mainland) 4001-200832
+852 3077 4923 (toll)
Hong Kong 3071-4601
India 0008004401837
Japan 0120 355 173
Korea, South 0807-600-880
Malaysia 1800-880-401
New Zealand 0800-451-260
Philippines 1800-1441-0321
Singapore 8004-481-552
Taiwan 0800-666-022
Other (Toll) +852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)

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Office Hours

9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays.

Telephone Numbers

Country Number
Austria 0800-292150
Belgium - Dutch 0800-74174
Belgium - French 0800-74175
France 0800-909153
Germany 0800-1810696
Ireland 1-800-552131
Israel 1-80-9453797
Italy 800-790521
Netherlands 0800-0235323
Portugal 800-831429
South Africa 0800-995044
Spain 900-993190
Sweden 020-798690
Switzerland 0800-837550
Turkey 00800448822063
United Kingdom 0800-7319905
Other (Toll) +44-161-855-7455

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Last updated 2017-02-10