Site Closures:

Due to widespread winter weather conditions, we are experiencing site closures in some areas. We are working diligently to contact all affected candidates. If you have questions about your appointment, please contact customer service. We appreciate your patience.

Customer Service

Exam Registration & Scheduling: Pearson VUE

  • Update/change your - NAME, DOB, SSN (if you are not currently on the NCNA I Registry)
  • Inquiries on existing exam appointments
    • Assistance with scheduling
    • Request to reschedule
    • Request an excused absence
  • Request copies of your receipt and/or confirmation letter
  • Score reports/duplicate score reports
(888) 723-6773
Monday - Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 10:00 a.m. – 4:00 p.m. (Eastern Time Zone)

North Carolina Department of Health & Human Services

  • Update Name, DOB, SSN (if you are currently on the NCNA I Registry)
919-855-3969
Mon-Fri 8AM-12PM & 1PM-3PM (Eastern Time Zone)
NC DHHS website
Last updated 2018-08-30