Frequently Asked Questions (FAQs)

Start by ensuring that your computer meets our requirements by completing the required system test. Read about what to expect regarding testing session protocol. If you have any doubts or reservations, we recommend that you schedule your exam at a test center.

No. You should not register for online proctored delivery if your system does not pass the system test, including ensuring that you can take a clear photo of your identification.

During the check-in, the Proctor will ask to see your environment to ensure you have a clean desktop and you are not within arm’s reach of books, notepads, post-it notes, papers, pens, pencils or other writing instruments/objects. To complete the required work-area scan, the Proctor will ask you to take a step back and use your webcam to slowly scan your work area, including walls, floor space and the desktop. Additional monitors must be unplugged and computers must be turned off. Items on the wall such as wall art, posters and whiteboards will be inspected. If you are unable to complete a room scan, you will not be permitted to proceed further or to take the exam.

Log into your account on the Online Proctored page. After you sign in, select View Exams from the “Home” page. Select the exam you wish to take from the exam list under NetApp Certification Exams or by entering the exam series code in the search bar. On the “Select Booking Method” page, select “I want to take this exam as an online proctored exam” and complete the scheduling process.

We’re committed to protecting the integrity of our exams, regardless of how they are delivered. When you take an online proctored exam, you must first install a secure browser that enforces rigorous safeguards throughout the testing process. In addition, a Pearson VUE proctor monitors you at all times during the exam, via webcam and microphone. We also review footage of exam sessions in cases where we suspect cheating.

No, you may mix and match delivery methods—the exams are the same.

You will have the same amount of time to complete the exam as you would when taking the exam at a Pearson VUE test center.

No. The exams are identical.

Yes. Test centers provide you with an erasable white board on which you can take notes. This is not allowed in an online proctored delivery environment. If you wish to take notes during your exam, please take the exam at a Pearson VUE test center.

Please note that the proctoring software, greeter support, and proctor support are only available in English for online proctoring.

For registration questions, please use the Pearson VUE customer service links provided during registration. If you encounter a technical issue during exam delivery, the exam proctor helps you try to resolve the issue. If necessary, the proctor provides an Incident Report number to reference when following up with Pearson VUE Customer Support.

Please review the current ID policy. If you’re currently in the process of updating or renewing your identification, please note that legal name change forms, including ID renewal forms, cannot be accepted for online proctored delivery.

Sign in to your Pearson VUE account to start your exam.

• The exam you scheduled will appear once you log into your account under “Open Online Exams (IBT)”. Select the exam link, and then select “Begin exam”.
• Have your acceptable identification available so that your identity can be verified.
• Shut down any non‐essential applications such as email, chat, Facebook or Skype.
• You will be placed into a queue and will contact with the next available Proctor.
• The check-in process takes approximately 15 minutes for candidates who have previously completed a simulation test.

You have up to 15 minutes after your scheduled appointment time to begin the exam process. You are not permitted to begin the exam process after the allotted 15 minutes.

Please refer to the exam policies and FAQs that apply to all NetApp Certification exams.