Due to Winter Storm Diego we are experiencing site closures in some areas. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.
Nurse Aides FAQ's – In Facility Test Site (INF)
An application and completed list of equipment needed can be found here.
If you have need to make changes to a test event or cancel a test event, you can call (877) 538-3415 (Monday-Friday 8:00 am – 7:00 pm Eastern Time). If you have questions regarding candidates scheduled at an upcoming event, please contact:
Paper application states:
Credentia at 877.437.9587 (Monday-Friday 8:30 am – 5:30 pm Eastern Time),
Visit PearsonVUE.com/nurseaides to find contact details for your state or see the list below:
NCNA (888) 723-6773
SCNA (800) 475-8290
CONA (877) 333-5707
TXNA (866) 377-0252
PANA (800) 457-6752
WANA (800) 274-4097 or (888) 252-8712
DCNA (877) 833-4542
SCNA (866) 751-5809
Please send an email to firstname.lastname@example.org.
If you need to reset your Conductor password, follow the directions below.
To complete the process of setting or resetting your password, please click here. Your username is your site administrator’s email address.
If clicking on the link above does not automatically launch your web browser, please copy and paste the URL address below to your web browser:
All INF need to request test events online using the system called Conductor. If you missed the Conductor training or need a refresher, please view the video below.