Important Information:

​If you are being impacted by Winter Storm Juno on the East Coast of the United States, please know that Pearson VUE is working​ diligently​ to contact affected candidates to assist with rescheduling. We thank you for your patience and please contact Customer Service with any questions.

FAQs: Troubleshooting

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

I lost my Internet connection or closed my browser. How do I resume the exam?

How do I get my score report?

I purchased an exam but am not ready to take it. Can I cancel?

Last updated 2014-10-18