Site Closures:

Due to widespread winter weather conditions, we are experiencing site closures in some areas. We are working diligently to contact all affected candidates. If you have questions about your appointment, please contact customer service. We appreciate your patience.

Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

The Pharmacy Technician Certification Exam (PTCE) requires you to have a different username and password than the Official Pharmacy Technician Certification Board Practice Exam. If you are looking for help for the practice exam, please visit the Official Pharmacy Technician Certification Board Practice Exam customer service page.

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.

If chat is “offline,” click on your region below for telephone numbers and office hours.

Telephone and email addresses broken down by region

Office Hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.


  • 866-902-0593 (toll-free)
  • +1-952-905-7239 (toll)

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Last updated 2017-05-17