Retail Banking Academy
You can register to sit your exam with our partner Pearson VUE within your chosen (or nominated) exam session. This page contains all the information that you need to book your exam, so please make sure you read it first.
We wish you every success.
Book your exam
To schedule your exam you will first need to create a Pearson VUE account by clicking on the “Create Account” icon on the right hand side of this page and following the instructions given. You can find all the information you need to provide on your RBA account homepage under the “My Account Information” section.
If you have previously taken an RBA exam with Pearson VUE and already have VUE account, select “Sign In”.
Please click here to find a list of the upcoming exam sessions for your information. Please note that if you are a corporate candidate, you need to schedule your exam within the session that has been communicated to you already.
Please contact Pearson VUE Customer Service if you have any questions about scheduling your exam.
Important information about your exam appointment
You should arrive at the test centre at least 15 minutes before your scheduled appointment time to complete the necessary centre sign-in procedures. If you arrive more than 15 minutes later than your scheduled start time, you may not be permitted to take the exam and you will have to contact RBA before you can schedule a new appointment.
Please read the information in these drop-down sections so that you are familiar with all of the requirements for sitting an exam:
- ID Requirements
When you arrive at the Pearson VUE test centre on the day of your exam appointment, before being permitted to enter the exam room, you will be required to confirm your identity by presenting two forms of accepted ID; a Primary ID and a Secondary ID. All ID must be current and valid (not expired). If you arrive at the test centre without the required IDs you will not be permitted to test and you will have to contact RBA before you can schedule a new appointment.
Primary ID: to be considered acceptable, Primary ID must: (a) contain your photograph (note: the photograph must be a good likeness), (b) contain your name in Roman characters (and the name must match your name as it appears on the Pearson VUE and RBA system), (c) contain your signature and (d) be valid (i.e. not expired).
Examples of Primary ID:
- Government-issued photocard driving licence (only accepted if the card is issued in the country where the test centre is located)
- Government-issued national ID card (only accepted if the card is issued in the country where the test centre is located).
Secondary ID: to be considered acceptable, Secondary ID must: (a) contain your name in Roman characters (and the name must match your name as it appears on the Pearson VUE and RBA system), (b) contain your signature, and (c) be valid (not expired).
Examples of Secondary ID:
- Credit Card
- Debit Card
- Employee ID
- School ID
- another ID from the Primary ID list
Examples of IDs which are NOT accepted
The following IDs are NOT considered acceptable for testing with Pearson VUE because they do not meet all of the criteria listed above:
- South Africa: the South African ID Book (does not bear the signature of the holder)
- Ghana: Electoral Commission of Ghana Voter Card (does not bear the signature of the holder)
If, after reading this information, you are unsure whether your ID meets with the requirements, or if you have additional questions, please contact Pearson VUE Customer Service.
- Candidate Rules
You will be given a printed document listing the Candidate Rules. Please read the rules carefully and hand the document back to the Test Administrator. During the check-in process, when you sign your signature, you are signing to confirm that you agree to follow these rules.
- Personal Belongings
Candidates are not permitted to take any personal belongings into the test room. This includes mobile phones or other electronic devices, books, notes or notepaper, calculators, watches, wallets, photographic devices, bags, hats, pens or any other writing utensils, mascots, sweets or any kind of food or drink. You will be asked to store any personal belongings in a secure area (usually a locker, situated in the waiting area) as indicated by the test centre staff.
- Check-in Procedures
Before the test centre administrator can allow you to enter the exam room, he/she is required to carry out several procedures.
The Test Administrator may ask you to do some or all of the following:
- Remove outdoor clothing and store it. If you insist on taking it in to the testing room, the item may be visually inspected, or you may be asked to demonstrate that there are no items in the pockets.
- Pat yourself down or turn out your pockets, to demonstrate that you have not forgotten to store any item which is not permitted in the test room.
- You could be asked to roll up your sleeves to show there are no concealed notes.
- If you are wearing a tie, you may be asked to lift it up to show that there are no items concealed beneath it. Similarly, you may be asked to lift up your hair to show your ears or neck and to demonstrate there are no concealed items.
- The Administrator may ask to visually inspect other items such as reading glasses or jewellery.
After checking your name and exam and their schedule, the Test Administrator will ask you to provide your signature using an electronic signature pad, to show that you agree to follow the candidate rules that you have just read. Also, your signature will be compared with the signatures on the IDs that you presented, as an additional way of confirming your identity.
Your photograph will be taken during the check-in process. Your photo will display on your exam workstation screen when you take a break, to be sure of returning back to the correct workstation upon returning from your break.
- Testing Materials
You will not be permitted to use 'scratchpaper' during your exam. In case you wish to make notes during your test, the test centre will provide you with a multiple-page erasable noteboard (or x3 single-page noteboards) and a non-permanent marker pen:
You must not write on the noteboards until you are seated in the test room and your exam has been started. During your test, if you fill up all the useable space on the noteboards, do not attempt to wipe them; instead, raise your hand and the Test Administrator will replace any used noteboards with new ones. At the end of the exam, you must return these materials to the Test Administrator before you leave the test centre.
Some questions in your exam may require you to use a calculator to work out your answer. You are not permitted to take calculators inside the test room, and test centres are not required to provide calculators. Instead, you will have a simple-function on-screen calculator which you can activate at any time during your exam. The calculator looks like this:
- In the Test Room
You will be continuously monitored during your exam, to ensure proper exam conditions are maintained, and also to promptly address any problems you may have. Different test centres have different methods of monitoring: via a viewing window, via CCTV cameras, or sometimes a Test Administrator (invigilator) may be sitting inside the test room.
If you have any problem during your exam, you should raise your hand and await the Test Administrator. Note that the Administrator is not permitted to assist with any questions relating to the exam content itself.
There may be other candidates testing at the same time as you but they may not necessarily be RBA candidates and their appointments may have different start / finish times. For this reason, it is important you remain as quiet as possible when entering or leaving the test room, to avoid causing a distraction to other candidates.
On the first few screens you see as you take your RBA exam, you will be prompted to accept a Non-Disclosure Agreement (NDA), to indicate that you agree not to violate the confidentiality of the exam content. By accepting the NDA, you also affirm that you are fit and able to sit your test. Once you select ‘Yes’, you will be able to start your exam as normal. If you do not select ‘Yes’, your exam will immediately terminate and you will need to follow the instructions of the Pearson test centre representative who will process you out of the test centre. It is advised you immediately contact RBA on the same day to inform them of your reasons and ensure you are scheduled for a new appointment to take your exam at the next possible time.
In RBA exams, between Part A and Part B, you will be prompted to take a scheduled break. This optional break lasts 8 minutes. Upon returning from your break must be sure to allow time for the Administrator to process you back into the test room, or you may find that you lose time from Part B of the exam. If, at any time during Part A or Part B, you wish to take an unscheduled break, you may do so (raise your hand to tell the Administrator), but the exam timer does not stop during an unscheduled break.
As an RBA candidate at a Pearson test centre, it is important that you maintain an approachable and civil decorum with all Pearson test centre representatives. Pearson test centre representatives are there to facilitate and ensure your experience at the test centres follow their code of operating. RBA therefore advises that you adhere and comply with Pearson test centre representative instructions so that you can have as good and pleasant an exam experience as possible. Should you have any issues, please raise these via the Pearson test centre procedures. The test centre representatives will inform you of these procedures.
- After Your Exam
When you have completed your exam you will be quietly escorted out of the test room and you will receive a printed sheet confirming your attendance.
You will receive your official examination result from RBA, in the form of a grade report and certificate, no later than 6 weeks after taking your examination. Should more time be required to process your examination result, RBA will contact you to inform you of this before the 6 weeks elapse.