Alert:
This website is scheduled to undergo routine maintenance on Saturday, 16 December 5:00 p.m.-11:00 p.m. CST. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.

Customer Service

We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. If needed, use the self-help links here to reset your username or password.

Please Note:

Candidates scheduling their initial appointment by phone will be required to pay a $25 scheduling fee. A fee of $25 will be applied to cancelled or rescheduled exam appointments changed either online or over the phone (prior to 48 hours before their scheduled appointment).

Global chat

Chat is the quickest way to reach a customer service agent.

Click on the Chat icon to get started.


If chat is “offline,” click on your region below for telephone numbers and office hours.

Telephone and email addresses broken down by region

Last updated 2017-11-29