Customer service

Forgot your username or password? You can recover a lost username or password by clicking on “I forgot my username” or “I forgot my password” located on the Sign In page.

About the test Technical concerns

If you have questions about the test, follow these steps:

  1. Read the FAQs: About the test.
  2. If your question is not addressed in the FAQs, use Live Chat below.

If you are experiencing technical issues, follow these steps:

  1. Read the FAQs: Troubleshooting.
  2. If your question is not addressed in the FAQs, use Live Chat below.
Live Chat

Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.

Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.

First-time visitors:

Returning visitors:

Need help?
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Note: We've updated our practice test system. If you scheduled a practice test before September 2, 2013:
Log in here
FAQs: About the transition

Last updated 2013-09-01