Alert:
This website is scheduled to undergo routine maintenance on Saturday, 23 September 5:00 p.m.-11:00 p.m. CDT. During this time, you may not be able to schedule, reschedule or cancel test appointments. We apologize for this inconvenience and thank you for your patience.
Site Closures:

Due to natural disasters in the United States, India, and the Caribbean islands, we are experiencing site closures in some areas. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.

Client waiver process FAQs

Click on the question below to read the answer.

How soon will I hear if my Client Waiver request was approved or denied?

When does Pearson VUE process Client Waivers?

What if it has been more than two business days and I have not received notification that my request was approved or denied?

How do I know what supporting documentation is required?

Will supporting documentation be returned?

If the state does not require supporting documents, what do I do?

May I schedule my exam prior to submitting the Client Waiver request?

If I have a question about the Client Waiver process, whom do I contact?

If I arrive at the test center and request a Client Waiver, what will occur?

Last updated 2016-07-12