Site Closures:

Due to Winter Storm Helena impacting south, southeast and southern New England states in the U.S., we are experiencing high volumes of site closures. We are working diligently to contact all affected candidates by email and phone. If you have questions about your appointment, please contact customer service. We appreciate your patience.

Client waiver process FAQs

Click on the question below to read the answer.

How soon will I hear if my Client Waiver request was approved or denied?

When does Pearson VUE process Client Waivers?

What if it has been more than two business days and I have not received notification that my request was approved or denied?

How do I know what supporting documentation is required?

Will supporting documentation be returned?

If the state does not require supporting documents, what do I do?

May I schedule my exam prior to submitting the Client Waiver request?

If I have a question about the Client Waiver process, whom do I contact?

If I arrive at the test center and request a Client Waiver, what will occur?

Last updated 2016-07-12