Apple IT and pro apps
About the Transition to Pearson VUE
To find out more about the Apple IT and pro apps certification exams switch from Prometric to Pearson VUE, click on a question below. If you prefer, you can download the complete set of FAQs (63 KB pdf).
Pearson VUE (pearsonvue.com) provides computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams worldwide.
Apple will begin offering its IT and pro apps exams exclusively with Pearson VUE beginning October 1, 2013. The last day to take an exam through Prometric is September 30.
Yes. All Apple IT and pro apps certification exams will be available for purchase starting October 1. See training.apple.com for the complete list of Apple IT and pro apps certifications.
No; exam content, question types, and titles will stay the same.
Learners can pay for Associate-level exams via credit card. American Express, Master Card, VISA, and JCB are accepted.
Most Apple Professional-level certification exams require a proctor and are delivered at Apple Authorized Training Centers (AATCs) or Apple Authorized Training Centers for Education (AATCEs). Visit training.apple.com/locations to find an AATC near you.
When you pay for an exam with a credit card, a confirmation email is automatically sent, and you can print that email as a receipt. If you don’t receive an email, check your spam filter or contact Pearson VUE at www.pearsonvue.com/apple/itproapps/contact.
Whether you take your exam at an AATC or independently, you’ll be able to view and print your scores from your Pearson VUE account after you’ve completed the exam.
At this time, we don’t utilize email to send score reports to candidates because this presents a security issue with the unsecure transmission of personal information. Pearson VUE adheres to the U.S. Commerce Department’s Safe Harbor principles for personal information collected in the member states of the European Union in connection with the delivery of certification, licensure, and academic admission testing services. We use reasonable precautions to protect personal information from unauthorized use, access, disclosure, alteration or destruction. Because score reports contain personal information, it is our policy to securely provide score reports to candidates via their Pearson VUE account.
Exam times vary; review the Exam Prep Guide on training.apple.com for the exam you’re interested in. Exam Prep Guides contain exam time limit, passing score, number of questions, and other details.
All records and testing history are the property of Apple, and will remain with Apple whether you took an exam through Prometric or Pearson VUE. You can access your records through the Apple Certification Records System.
For help with the Apple Certification Records System, email firstname.lastname@example.org.
Email email@example.com for help. Provide your name and score report to help the Apple team locate your exam record with Prometric.
Yes, Apple’s retake policies will stay the same. If you didn’t pass an Apple exam with Prometric, you’ll need to wait seven days before retaking the exam through Pearson VUE.
If you don’t see the answer to your question here, contact Pearson VUE at www.pearsonvue.com/apple/itproapps/contact.