Tips and tricks for test-takers
BEFORE TEST DAY
Keep these tips in mind as you get ready for test day:
Check for testing policies on your exam programme’s homepage
Review study guides and prep materials
IN-PERSON TESTING
- Plan to arrive early to get settled ahead of your scheduled exam
- Leave any test prep materials at home
ONLINE TESTING
- Complete any necessary system checks
- Make sure you have acceptable ID
ON TEST DAY
When test day arrives, make sure to:
Be well-rested and eat a meal or snack
Read all test instructions and rules thoroughly
Take your time and read the exam questions carefully
IN-PERSON TESTING
- Give yourself enough time to get to the test centre
- Bring the proper IDs with you
ONLINE TESTING
- Prepare your testing space
- Have your acceptable ID handy
Prepare to pass
We partner with dozens of testing organisations, such as Microsoft, Cisco, and CompTIA, to provide industry-leading learning materials designed expressly to help you pass. Get your prep materials today.
Some test programmes may offer exam prep materials directly, too. Visit your exam programme’s homepage to find out more.
Be cautious of unauthorised resources found online. For the most accurate and effective exam preparation, we strongly recommend using only official study materials approved or produced by your exam programme.
What to expect during your exam
Banish those nerves! Learn about the check-in process and test experience so you’re prepared on exam day.
Play
In-person testing at a test centre
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Online testing with OnVUE
Frequently asked questions
These are frequently asked questions about the general Pearson VUE testing experience. Get answers specific to your test from your exam programme’s homepage.
Q. How do I find the homepage for my exam programme?
A. From the test-taker homepage, use the search bar to type your programme name or acronym or select the name from the alphabetical list.
Tip: Search for the name of the testing organisation that develops and owns the exam you’re taking. For example, if you’re taking the exam to become an Emergency Medical Technician (EMT), the testing organisation is the National Registry of Emergency Medical Technicians® (NREMT). Search for NREMT to get started!
Q. How do I contact Pearson VUE customer service?
A. First, visit your exam programme’s homepage to find answers to FAQs about your exam programme. If you still have questions, you can find the contact details for your dedicated customer service team on your homepage.
Q. If I need to report a security issue, who should I contact?
A. To report a potential testing violation and/or suspicious behavior, please fill out our test security form.
Q. What happens if my test centre closes?
A. If you are impacted by a test centre closure, you will receive an email with information on how to reschedule your exam.
Tip: Be sure to keep your email address up to date in your account profile and don’t forget to list us as an approved sender!
Q. I have an issue on test day. What should I do?
A. Please inform the test administrator as soon as the issue occurs. A case will be filed, with most cases investigated and resolved within 3-5 business days.
Q. What if I have more questions?
A. We have dedicated customer service teams available to help you throughout your testing experience. Visit your exam programme's homepage for answers to FAQs specific to your exam.
Q. How do I create a Pearson VUE account?
A. Visit your exam programme’s homepage, click Create account and complete the required fields. Once you've created an account, you’ll be able to schedule your exam.
Q. How do I update personal information?
A. Visit your exam programme’s homepage and sign in. Click My Profile under the My Account menu. You will see the Edit option to the right of any fields you can update.
If you are unable to update a field, please contact the customer service team listed on your exam programme’s homepage for help.
Q. Can I merge multiple accounts?
A. Yes. Please contact your programme-specific customer service team for help merging your accounts.
Q. How do I schedule an exam?
A.Visit your exam programme’s homepage and sign in to select the exam you’d like to schedule. You can select up to three test centres to compare appointment availability.
Q. How do I reschedule or cancel an exam online?
A. Visit your exam programme’s homepage and sign in. Select the exam you’d like to reschedule or cancel from Upcoming Appointments. You will receive an email confirming any changes to your appointment. Don’t forget to click Confirm Reschedule on the final screen to ensure your changes have been saved.
It's always a good idea to refer to your original appointment confirmation email to see whether there are any fees or deadlines for rescheduling or canceling your exam.
Q. My exam requires authorisation. How long is the authorisation period?
A. These vary per testing programme. You should receive an email or letter with authorisation details. Don’t worry: our website will prevent you from scheduling outside of your eligibility window.
Q. My exam is not available at my preferred testing location. What should I do?
A. Test centres vary in terms of the days and times they’re open and the exams they deliver. If your exam is not available at your preferred test centre or date/time, please try an alternative date or search for other test centres. You can select up to three test centres to compare appointment availability.
Q. I lost my payment receipt. Can I get another one?
A. Yes. Visit your exam programme’s homepage and sign in. Select My Receipts to see your purchase history.
For security reasons, we can only send receipts or exam confirmation to the test-taker (not third parties).
Q. Which payment methods are accepted?
A. You can use American Express, Discover, MasterCard, or Visa debit or credit cards. Candidates testing within some sanctioned countries will need to contact the test centre directly to inquire about other methods of payment.
For security reasons, we are unable to collect payment via chat or email.
Q. How do I use my voucher or promotional code?
A. On the payment screen, you will see the option to enter your code. If you’re booking your exam by phone, please tell the agent that you have a voucher to use.
Q. Where can I get information and tips about my online exam?
A. First, visit the OnVUE page for your exam programme. Once there, navigate to the FAQs section of the page, where you’ll find helpful information on everything from scheduling your exam to system requirements, testing policies, and more.
