Client Application Support Portal



Attention test-takers:

If you need assistance scheduling and rescheduling exams, please contact our dedicated test-taker support team.

If you are having issues with your OnVUE online exam, please select your testing program and chat with us from that page.

Find the support you need

Application Access

  • MFA
  • SFTP access & troubleshooting
  • Remote Desktop
  • RTI Access (Certificate and Account Only)
Contact support

Client Proctored exam delivery

  • Proctoring user management
  • Proctor authorization checks
  • Exam Unlock help
  • Proctoring guidance
  • Proctoring troubleshooting
Contact support

Web Services

Data exchange via API or SSO

  • RTI
    • Candidate or Authorization query
  • RTEN
    • Certifcate updates
    • Missing appointment or exam result
    • Resend requests
    • RTEN error report resolution instructions
    • Questions about data received
  • SSO/OpenID
  • Other API related questions    

    

Contact support

Data Management

Flat-file data exchanges sent via SFTP

  • ATT fulfillment inquiries
  • Client Data Interchange (CDI) format support questions
  • CDD, EAD, and CMR flat-file import inquiries (unknown error / missing confirmation)
  • Missing records, including candidate, exam, appointment, candidate data, or biometric files
  • Issues importing exam results
  • Other flat-file-related questions
Contact support

Navigator

  • Existing account user management
  • Navigator related questions
  • Technical troubleshooting for logins
Contact support