Important Information:

Due to current weather conditions, we are experiencing high volumes of site closures. We are working diligently to contact all affected candidates by email and phone. We thank you for your patience. If you have any questions, please contact Customer Service.

FAQs: Troubleshooting

When I attempt to start the exam, I do not see an exam question. What should I do?

I forgot my username/password. Can I reset it?

I lost my Internet connection or closed my browser. How do I resume the exam?

How do I get my score report?

I purchased an exam but am not ready to take it. Can I cancel?

Last updated 2014-10-18