Pearson VUE Web Request Form

Use this form to request changes on web pages managed by the Marketing Web Team.

Attention Program Managers

Submission Guidelines

  1. We DO NOT manage WebNG changes.
  2. DO NOT paste the content changes in the "Describe your request" field. This field should ONLY be used for providing brief instructions related to your request.
  3. For any content updates, please attach a Microsoft Word document (.docx). Ensure changes are clearly marked, using track changes feature, and if possible, highlight these in yellow or another bright color.
  4. DO NOT attach .msg files! Our team can't open them.

Please read the Submission Guidelines before submitting a web request.

  1. Use this form to request changes on web pages managed by the Marketing Web Team (Kaiya, Jake and Samantha).
  2. Your request will be forwarded to all team members and the first one available will work on your request.
    After the original submission, all communication will be via this email address: pvwebedits@pearson.com
  3. If changes are required by a specific date, be sure to specify this in the Describe your request field and enter the date in the Hold for date field.
  4. If changes cannot be published until a certain date, be sure to select Hold for date under Turn around and enter your date in the Hold for date field.
  5. If needed, you are responsible for getting client approval.
  6. Minor changes will be published immediately. Other changes will be published after receiving your approval.

Review the turnaround time for edits before submitting a web request.

  • SMALL - minor edits: Estimated SLA 3 business days
    • Logo updates
    • Link changes
    • Small text edits
    • Sample test redirects
  • MEDIUM - substantial revisions - Estimated SLA 5-7 business days
    • Substantial revisions to client landing pages
    • OnVUE page requests
    • Client proctored page requests
  • LARGE - new client, new project, major revamp, etc.
    • New client launches
      If you're launching a new client, request a landing page for the client AT LEAST 2 WEEKS BEFORE registration start date or client's desired live date, whichever comes first. Make sure to state the desired live date with our team in the "Hold for date" field. Our team will do our best to provide a mock-up of the landing page 1 week before the desired live date for client's approval.
    • Localized pages
      All client-specific content must be provided by the client. Our team works best with an excel spreadsheet with the localized content side by side the English content.          

For significant project initiatives, please reach out to our team at pvwebedits@pearson.com before submitting a request. We would be pleased to meet on the project's scope, anticipated deadlines, and mutual expectations.