Online testing technical, workspace and ID requirements

Technical requirements:

Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.

NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs (prohibited), mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.

OnVUE Technical Requirements

Testing space requirements:

The place where you’ll take your exam is one of your most crucial decisions. See below for general information or visit the online testing guide for more specifics.

General:

Choose an enclosed, private space. An ideal testing space will allow you to close all doors to avoid interruptions, since no one else may enter or even pass through your space once you’ve started your exam.
Make sure it’s well-lit, but be aware that too much background light (natural or electric) could create visibility issues for your proctor.
Avoid testing near windows or glass partitions to prevent others from viewing your screen.
Be prepared to take photos of your testing space during check-in.

Monitor and webcam:

You may only use one monitor during your exam. If using an external monitor, your laptop lid must be closed. The use of touchscreen technology is prohibited.
Position your monitor to face you directly and stay within the webcam’s view throughout your exam. No one else may appear through the webcam during the exam and no one else’s voice should be heard.

Desk/workspace:

Clear your desk/workspace of all personal and preparatory items, except for those allowed by your exam program.
Keep your mobile phone in the room where you’re testing, but out of arm’s reach.

ID requirements:

Before testing online, you’ll need to provide identification (ID) that meets the following requirements, along with any program-specific ID policies, which can be found on your exam program’s online testing page.

To be admitted into an OnVUE exam, you must prepare a testing environment that meets strict test conditions:

You will need to ensure that you can remain alone, quiet, comfortable, and free from distraction. Do not take your exam in public spaces such as offices, libraries, and schools.
Testing in bathrooms is not permitted. If the bathroom is the only quiet space available in your home, we suggest finding an alternative testing area.
Make sure nobody else can see your exam, including through windows, doorways, or partitions.
Your testing environment must be tidy and free from electronics, clutter, paper materials, and writing utensils, unless explicitly allowed for testing.*
You can bring a drink, gum, and other Pre-approved Comfort Aids. All other food and smoking products are not permitted.
You must remain fully clothed throughout your exam, but you cannot wear a coat, wristwatch, sunglasses, headphones, or headsets.*

When you check in for your exam, you will also need to confirm your identity:

Bring a valid, government-issued photo ID matching the name on your booking exactly. We accept:
- International travel passport.
- Driver's license.
- Identification card (national, state, or province ID card).
- Alien registration card (green card or permanent resident/visa).
- Certain types of Aadhaar card. See Aadhaar ID Policy for OnVUE.
If you are under 18, a parent or guardian must show their ID and verbally agree on webcam that you can take your exam.
We cannot accept IDs that are digital, copied, paper-based, or restricted by law, including:
U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs.
IDs from countries where OnVUE delivery is restricted: Cuba, Iran, North Korea, Sudan, Syrian Arab Republic (Syria), Russia, Belarus, and and the Sevastopol/Crimea and Donetsk/Luhansk (Donbas) regions of Ukraine.

Online testing technical, workspace and ID requirements

Technical requirements:

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