Online testing technical, workspace and ID requirements

Technical requirements:

Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.

NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs (prohibited), mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.

OnVUE Technical Requirements

Testing space requirements:

The place where you’ll take your exam is one of your most crucial decisions. See below for general information or visit the online testing guide for more specifics.

General:

Choose an enclosed, private space. An ideal testing space will allow you to close all doors to avoid interruptions, since no one else may enter or even pass through your space once you’ve started your exam.
Make sure it’s well-lit, but be aware that too much background light (natural or electric) could create visibility issues for your proctor.
Avoid testing near windows or glass partitions to prevent others from viewing your screen.
Be prepared to take photos of your testing space during check-in.

Monitor and webcam:

You may only use one monitor during your exam. If using an external monitor, your laptop lid must be closed. The use of touchscreen technology is prohibited.
Position your monitor to face you directly and stay within the webcam’s view throughout your exam. No one else may appear through the webcam during the exam and no one else’s voice should be heard.

Desk/workspace:

Clear your desk/workspace of all personal and preparatory items, except for those allowed by your exam program.
Keep your mobile phone in the room where you’re testing, but out of arm’s reach.

ID requirements:

Before testing online, you’ll need to provide identification (ID) that meets the following requirements, along with any program-specific ID policies, which can be found on your exam program’s online testing page.

Make sure you have acceptable ID

Before testing online, you’ll need to provide a headshot photo of yourself, your identification (ID), and your testing space. If for any reason your current headshot does not closely match the picture on your ID, please contact your exam sponsor to discuss whether an ID exception can be granted.

Identification must meet the requirements outlined below.

All IDs must be valid (unexpired) government-issued originals (i.e., not a photocopy or an electronic version)
IDs must include the test-taker’s name and a recent, recognizable photo
The first and last name on the ID must match the first and last name used to register for the exam
For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.
Acceptable forms of ID:
- International travel passport
- Driver's license
- Identification card (national, state or province ID card)
- Alien registration card (green card or permanent resident/visa)
- Aadhaar card: See Aadhaar ID Policy for OnVUE
Unacceptable IDs:
- Restricted IDs*, including the U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs
- IDs from countries where OnVUE delivery is restricted: Cuba, Iran, North Korea, Sudan, Syrian Arab Republic (Syria), Russia, Belarus, and the Sevastopol/Crimea and Donetsk/Luhansk (Donbas) regions of Ukraine.
- Digital IDs

* Pearson VUE cannot accept restricted IDs—those prohibited by law from being photocopied, digitized, or captured on camera—as identification for online testing.

Online testing technical, workspace and ID requirements

Technical requirements:

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