Online testing technical, workspace and ID requirements

We appreciate your interest in OnVUE! Please familiarize yourself with the requirements and rules on this page before registering for your exam. Non-compliance on exam day could result in immediate exam cancellation and loss of your exam fee.

Before deciding OnVUE is the right choice for your testing needs, locate your exam program and conduct a system test. Please complete this step before exam registration to check compatibility.

We want to ensure that you have the best environment for taking your exam. Should you feel that OnVUE might not be the best testing option for you at this time, we recommend scheduling your exam at a Pearson VUE test center.

Technical requirements:

Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.

NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs (prohibited), mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.

OnVUE Technical Requirements

*Some exam programs allow the use of other items or provide other allowances (such as breaks) during OnVUE exams. For more information, locate your exam program's policies and other procedures.

Admission requirements:

To be admitted into an OnVUE exam, you must prepare a testing environment that meets strict test conditions:

You will need to ensure that you can remain alone, quiet, comfortable, and free from distraction. Do not take your exam in public spaces such as offices, libraries, and schools.
Testing in bathrooms is not permitted. If the bathroom is the only quiet space available in your home, we suggest finding an alternative testing area.
Make sure nobody else can see your exam, including through windows, doorways, or partitions.
Your testing environment must be tidy and free from electronics, clutter, paper materials, and writing utensils, unless explicitly allowed for testing.*
You can bring a drink, gum, and other Pre-approved Comfort Aids. All other food and smoking products are not permitted.
You must remain fully clothed throughout your exam, but you cannot wear a coat, wristwatch, sunglasses, headphones, or headsets.*

When you check in for your exam, you will also need to confirm your identity:

Bring a valid, government-issued photo ID matching the name on your booking exactly. We accept:
- International travel passport.
- Driver's license.
- Identification card (national, state, or province ID card).
- Alien registration card (green card or permanent resident/visa).
- Certain types of Aadhaar card. See Aadhaar ID Policy for OnVUE.
If you are under 18, a parent or guardian must show their ID and verbally agree on webcam that you can take your exam.
We cannot accept IDs that are digital, copied, paper-based, or restricted by law, including:
U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs.
IDs from countries where OnVUE delivery is restricted: Cuba, Iran, North Korea, Sudan, Syrian Arab Republic (Syria), Russia, Belarus, and and the Sevastopol/Crimea and Donetsk/Luhansk (Donbas) regions of Ukraine.

*Some exam programs allow the use of other items or provide other allowances (such as breaks) during OnVUE exams. For more information, locate your exam program's policies and other procedures.

Testing rules:

You will be under strict test conditions when testing with OnVUE. Failure to comply can result in your exam being revoked without warning and forfeiture of your exam fee.

Do not cheat or allow someone else to take your exam for you.
Do not record, share, or allow others to see your exam, even if you face issues.
Do not leave the webcam view unless on an approved break.*
Do not make any noise unless instructed by your exam or proctor.
Do not access your phone unless you have permission from your proctor.

Your session will be recorded for training, quality, and security purposes.

Your proctor will be contactable during your exam and may contact you if you need to follow further instructions. However, your proctor cannot pause or add more time to your exam, nor can they troubleshoot issues with your computer, network, or environment.

*Some exam programs allow the use of other items or provide other allowances (such as breaks) during OnVUE exams. For more information, locate your exam program's policies and other procedures.

Online testing technical, workspace and ID requirements

Technical requirements:

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