An alliance for shared success
We’re proud to work with you within the world’s largest network of computer-based test centers. Together, we provide the IT and professional certification and licensure exams driving every industry forward.
To help you succeed, we commit to providing the promotional materials, reselling opportunities, and market insights that let you leverage the globally-recognized Pearson VUE brand, reach more candidates, and grow your business.
Become their most reliable resource
The right learning products are crucial for candidate success. But who has time to painstakingly cull through all the options out there?
That’s why we’ve vetted the best learning products on the market — so you don’t have to. From video and scenario-based training to engaging courseware and helpful practice tests, our learning products are your premier resource for certification exam prep.
Plus, when you join our network, you get access to exclusive pricing and certification vouchers, which can be bundled with learning products and then distributed to candidates, giving them everything they need to succeed.
You’ll earn more revenue and help them on their professional journey. And you’ll build a pipeline of repeat customers who see you as the source for their training and testing needs.
Your questions, answered
Q. Where can I find technical support for my test center?
A. To find technical support contact numbers, a knowledge base, and FAQs visit https://www.pearsonvue.com/us/en/help.
Q. Where do I go for help managing my test center?
A. All administrative, center management, and tech support needs will be met through our convenient online tool, the Pearson VUE Connect Portal.
The Connect Portal also houses helpful resources including policies and procedures, exam sponsor documentation, training materials, reports, and software installation instructions. Access is provided to the tech and test administrator contacts listed on the test center agreement.
Users can submit support requests (e.g., ordering more exams or notebooks), or search the site’s extensive Knowledge Base for helpful “how-to” articles and other documentation. Additionally, within Site Manager, users can perform administrative functions such as adding tech and test administrators, adding workstations, and updating center hours.
For information on finance and accounting matters, including invoices, payments, changes to billing addresses and more, refer to the in-depth FAQ available on Connect.
Your marketing toolbox
Explore the resources below and download any materials that will help your test center stand out.