Pearson VUE
VSS Technical Support Portal

For Pearson VUE Authorized test centers only

Updated: September 11th

We are investigating a possible compatibility issue with recent Windows 11 patch KB5065426. This patch applies some changes to File and Printer Sharing, and Network Discovery services.

Some customers have reported network related errors when trying to open Delivery Manager after installing this Windows patch.

Windows patches and security updates are important. If you have patch KB5065426 installed and are experiencing network error messages when you try to use Delivery Manager, please contact your local IT team to discuss if you should keep the patch or uninstall it.

If you wish to keep this patch installed on your computer, your local IT team will need to reconfigure your computers to allow the VUE Testing Software to work with the new settings.

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Other links

  • Quick Install Guide - Guide to installing the VUE Test Center applications
  • VUE Testing System software installation videos:
  • Connect Portal - ServiceDirect, Site Manager, User Management, Site System Information, Reports
  • Connectivity Tests