Pearson VUE
VSS Technical Support Portal

For Pearson VUE Authorized test centers only

Updated: September 11th

We are investigating a possible compatibility issue with recent Windows 11 patch KB5065426. This patch applies some changes to File and Printer Sharing, and Network Discovery services.

Some customers have reported network related errors when trying to open Delivery Manager after installing this Windows patch.

Windows patches and security updates are important. If you have patch KB5065426 installed and are experiencing network error messages when you try to use Delivery Manager, please contact your local IT team to discuss if you should keep the patch or uninstall it.

If you wish to keep this patch installed on your computer, your local IT team will need to reconfigure your computers to allow the VUE Testing Software to work with the new settings.

Remote Support
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Attention test-takers:

If you need assistance scheduling and rescheduling exams, please contact our dedicated test-taker support team.

If you are having issues with your OnVUE online exam, please chat with us here.

Who to call for support with your question

Pearson VUE Customer Service

  • Scheduling and rescheduling exams

Customer service

Accommodations

  • Candidates testing with an approved accommodation
  • Confirming comfort aid is acceptable
  • Assistance with implementing an approved accommodation

Accommodations team

Program Coordinators (non-technical support)

  • ID requirements for admitting candidates
  • Exam sponsor policies, procedures and rules agreements
  • Candidate issues
  • Candidate not appearing on schedule
  • Scheduling same day or future appointments

Program coordinators

Channel Quality

  • Temporary or permanent test center closures for reasons such as weather, test center moves, and more (Temporary closures can now be completed by test center within ServiceDirect)
  • Using Site Manager, including updating personnel and hours of operation
  • Test administrator certification and recertification
  • Procedural Questions regarding the Policies and Procedures Guide
  • Test center quality issues
  • Activating a new test center

Channel quality

VSS Technical Support

Click on the tabs to view VSS technical support numbers in your region.

  • Downloading, launching or delivering exams
  • Installing test center software or equipment (Reference Quick Install Guide)
  • Logging into and verification issues for Connect
  • Missing results
  • Authentication codes for exams

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Other links

  • Quick Install Guide - Guide to installing the VUE Test Center applications
  • VUE Testing System software installation videos:
  • Connect Portal - ServiceDirect, Site Manager, User Management, Site System Information, Reports
  • Connectivity Tests