Customer Service

To book or amend a test

Sign into your CITB Testing account. If needed, use the self-help links to reset your username or password.

Which test to book?

If you have questions around which tests to book or need more information on the testing schemes, it may help you to revisit the Cards & Testing section of the CITB website.

For all other test enquiries

Please click here to chat with a Customer Service Agent

If chat is "offline," the CITB Customer Service telephone numbers and office hours are below.

Office Hours: 8:00-20:00 GMT Monday-Friday

8:00-12:00 GMT Saturday

Closed on Bank holidays