We encourage all candidates to purchase or schedule exams using the Pearson VUE website.
For Test Center and web-based proctored exams: Click on the appropriate button to the right. Alternatively, you can schedule your exam via phone or at most testing centers. Click here for these options.
For Online non-proctored exams (Tesco employees only): Click on the appropriate button to the right. These exams require web registration and a voucher. You cannot purchase these exams via credit card, phone or at a test center.
Test Center Proctored Exam Customer Service
Contact a Pearson VUE agent in the Americas region via email.
|United States / Canada||877-551-PLUS /
|Americas Region (Toll)||+1-952-905-7404|
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Office Hours: Monday-Friday,
We pride ourselves in our exceptional customer service. If for some reason you are not happy with the level of service provided, please contact our Regional Operations Head APAC.
Contact a Pearson VUE agent in the Asia-Pacific region via email.
|Asia-Pacific Region (Toll)||+60-383-191-085
(8:30 a.m.-6:00 p.m. AEST)
Contact a Pearson VUE agent in the EMEA region via email.
|Belgium - Dutch||0800-74174|
|Belgium - French||0800-74175|
|EMEA Region (Toll)||+44-161-855-7455|
Online Non-Proctored Exam Customer Service
(For Tesco employees only)
Before you purchase your online non-proctored exam, we recommend that you verify the computer that you will use to take your exam meets the specifications listed below. Online non-proctored exams, can only be taken if all the specifications below are met.
You must have a voucher from CompTIA or one of its testing partners to purchase this exam. You will have 48 hours from the date/time of purchase to complete the exam.
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.
Online Non-proctored Exam Delivery Problems
If you are still unable to resolve your problem, please send us an email. Click on your region below and a pre-addressed email will open. Make sure to include the following information in your email: full name, telephone number, exam code, CompTIA ID, a description of the issue, and a screen shot, if applicable.
- Send an email to Americas Region customer support
- Send an email to Asia-Pacific Region customer support
- Send an email to Europe, Middleast and Africa Region customer support
We will respond to your message within 1 business day.