Customer Service
ISA tests are delivered worldwide through our network of test centers.
First-time visitors:
If you have never used our site before, you will need to create a new web account.
Returning visitors:
If you already have a Pearson VUE web account, go to the sign-in page and log in.
Need help? If you do not remember either your username or password, use the self-help links below to reset them:
If you are still not able to log in, contact customer service.
Office Hours: Monday–Friday, 7:00 a.m.–7:00 p.m.
CT; closed on local holidays.
Contact a Pearson VUE agent in the Americas region via email.
Telephone Numbers
| United States / Canada |
888-711-9958 |
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Office Hours: Monday-Friday, 9:00 a.m.-6:00 p.m. local time for each country; closed on local holidays.
Contact a Pearson VUE agent in the Asia-Pacific region via email.
Telephone Numbers
| Australia |
1800-023-095 |
| China (Mainland) |
4001-200832
+852 3077 4923 (toll) |
| Hong Kong |
3071-4601 |
| India |
0008004401837 |
| Japan |
0120 355 173 |
| Korea, South |
0807-600-880 |
| Malaysia |
1800-880-401 |
| New Zealand |
0800-451-260 |
| Philippines |
1800-1441-0321 |
| Singapore |
8004-481-552 |
| Taiwan |
0800-666-022 |
| Asia-Pacific Region (Toll) |
+852 3077 4923
(9:00 a.m.-6:00 p.m. AEST) |
Office Hours: 9:00–18:00
CET (8:00–17:00
GMT) Monday–Friday; closed on local holidays.
Contact a Pearson VUE agent in the EMEA region via email.
Telephone Numbers
| Austria |
0800-292150 |
| Belgium - Dutch |
0800-74174 |
| Belgium - French |
0800-74175 |
| France |
0800-909153 |
| Germany |
0800-1810696 |
| Ireland |
1-800-552131 |
| Israel |
1-80-9453797 |
| Italy |
800-790521 |
| Netherlands |
0800-0235323 |
| Portugal |
800-831429 |
| South Africa |
0800-995044 |
| Spain |
900-993190 |
| Sweden |
020-798690 |
| Switzerland |
0800-837550 |
| Turkey |
00800448822063 |
| United Kingdom |
0800-7319905 |
| EMEA Region (Toll) |
+44-161-855-7455 |
Last updated 2013-12-14
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