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Customer Service

We encourage all candidates to purchase or schedule exams using the Pearson VUE website.

For proctored exams: Click on the appropriate button to the right. Alternatively, you can schedule your exam via phone or at most testing centers. Click here for these options.

For non-proctored, web-based exams: Click on the appropriate button to the right. These exams require web registration. You cannot purchase these exams via phone or at a test center.

Proctored Exam Customer Service

We encourage you to schedule/purchase your exam using the links on this page. To reset your username or password, use the self-service links under Need help?

Chat is the quickest way to reach a customer service agent.

If chat is unavailable, click on your region below for further contact information.

Americas Region

Asia-Pacific Region

Europe, Middle East, Africa (EMEA) Region

Non-Proctored Web-Based Exam Customer Service

Before you purchase your web-based exam, we recommend that you verify the computer that you will use to take your non-proctored, web-based exam, meets the specifications listed below. Non-proctored, web-based exams, can only be taken if all the specifications below are met.

You will have 48 hours from the date/time of purchase to complete the exam.

Minimum Specifications

  • Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
  • Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
  • Screen Resolution: Screen resolution equal to or greater than 1024 X 768
  • Flash Version: Flash version 9 or greater
  • Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.

Non-proctored Exam Delivery Problems

If you are still unable to resolve your problem, please send an email to the customer support staff in your region using the links below—

Americas Region

Asia-Pacific Region

Europe, Middle East, Africa (EMEA) Region

To serve you better, please provide the following information in your email:

  • full name
  • telephone number
  • exam code, NetApp ID
  • description of issue
  • a screen shot, if applicable

We will respond to your message within 1 business day.

First-time visitors:

Returning visitors:

to schedule, reschedule
or cancel an exam

Need help?
Forgot my username
Forgot my password

Last updated 2014-08-14