If you believe you may need or be eligible for additional support, or require access arrangements during the exam, please contact info@cila.co.uk as early as possible. We are committed to ensuring all candidates have a fair opportunity to succeed.

The Chartered Institute of Loss Adjusters (CILA)

For exam materials, please visit the CILA Document Library. If you require the password or experience any issues accessing the page, please contact info@cila.co.uk.

The Chartered Institute of Loss Adjusters Certification Testing examinations

The Chartered Institute of Loss Adjusters, under the guidance of the Education and Training Committee and Council, have developed professional qualifications. These qualifications provide employers, clients and colleagues with immediate confidence in your competence.

The examinations are provided exclusively as computerised tests.

CILA wishes you success with these qualifications.

Get certified from your home or office

Take your CILA exam conveniently from home through OnVUE online proctoring. A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

Watch the short video on the CILA online proctoring page to see how convenient it is to test from home or work. Be sure to run the system test before you sign in to register for an online proctored exam. Good luck!

Additional support and access needs

CILA welcomes entries from all students and is committed to supporting those who may require additional support or have access needs (including for in-person assessments). Appropriate arrangements may be provided based on individual requirements. These include, but are not limited to, the following: 

  • Adjustable contrast (text and background)
  • Adjustable font size
  • Adjustable workstation
  • Extra time 
  • Separate room
  • Separate room with reader and/or recorder

If you require support or adjustments, please notify the Institute prior to booking your assessment by emailing info@cila.co.uk.

Demographic changes

If you need to update your name details please forward evidence of your change of name to this email address pearsonvueuk.customerservice-cila@pearson.com

Contact us

Office hours

Monday–Friday, 9:00 a.m.–5:00 p.m. UK time; closed on local holidays.

Telephone numbers

Last updated: 2026-04-16