If you believe you may need or be eligible for additional support, or require access arrangements during the exam, please contact info@cila.co.uk as early as possible. We are committed to ensuring all candidates have a fair opportunity to succeed.

The Chartered Institute of Loss Adjusters (CILA)

For exam materials, please visit the CILA Document Library. If you require the password or experience any issues accessing the page, please contact info@cila.co.uk.

The Chartered Institute of Loss Adjusters Certification Testing examinations

The Chartered Institute of Loss Adjusters, under the guidance of the Education and Training Committee and Council, have developed professional qualifications. These qualifications provide employers, clients and colleagues with immediate confidence in your competence.

The examinations are provided exclusively as computerised tests.

CILA wishes you success with these qualifications.

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Last updated: 2026-08-28