HP, Inc.
HP, Inc.

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HP University Certification Testing

IMPORTANT:

Please practice extra caution when entering your HP Learner ID during your registration with Pearson VUE. Only results matched with valid HP Learner ID will be entered into your learner profile at HP. Please check your HP Learner ID at HP Partner Portal.

It can take 2-5 days for your successfully passed exam to appear on your HP learning transcript.

Exam types

All HP Inc. exams are non-proctored and web-based. They offer 24-hour online access, are timed, and MUST BE COMPLETED WITHIN 24 HOURS OF PURCHASE. They are accessed via the Log In link, where you can register, manage payment, and cancel your scheduled exam (within 24 hours of purchase). Only HP channel partners registered via HP Partner Portal will receive credit for successfully passed exams. A fee is charged for every exam attempt. You must take a purchased exam within 24 hours; otherwise, you forfeit the exam with no refund.

HP Inc. exam types are:

  • HP2 (core) exams
  • HP3 (service delivery) exams
  • HP4 (specialized core) exams
  • HP5 (delta/upgrade) exams
  • HP6 (Poly) exams

Not all exam types are always available.

HP University and self-help support

HP University is a one-stop solution that empowers and equips HP employees and HP & Poly channel partners to optimize revenue and be future-ready. This curated learning experience includes onboarding, sales skills training, certifications and service qualifications, and product training, all in a single, easy-to-access location.

HP is leading the way in helping HP employees and channel partners be at the forefront of this industry transformation by connecting what to sell with how to sell it. HP University can be accessed through the HP Partner Portal:

  1. Sign into HP Partner Portal.
  2. Hover over the Training & Certification tab.
  3. Click HP University.

Need help with the HP University? Click the Self Help or Live Chat buttons on the HP University website.

Before you purchase a web-based exam, review the requirements and click on the button below to verify the computer you will be using for your test meets the system requirements.

Verify system requirements 

System requirements: The computer system you use for this test must meet these minimum requirements:

Internet browsers Edge, Firefox, Safari and Chrome current version
Mobile devices iOS and Android devices are not supported.
Network connection Pearson VUE strongly recommends using a wired network rather than a wireless network, since a wired network provides better exam delivery performance.
Internet connection Broadband (DSL, cable, or LAN/WLAN): 1 Mbps up/down minimum
Dial-up Internet connections are not supported.
Browser settings Internet cookies must be enabled.
Ensure any security software will not block the execution of JavaScript.

Contact us

Office hours

Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.

Telephone numbers
  • 866-422-9641 (toll-free)
  • +1-312-392-1229 (toll)