Frequently Asked Questions

No, you need to start the application process with the NeLC to ensure eligibility. Once everything is completed with NeLC and they authorize you to test, you'll receive an email with your login credentials for the Pearson VUE website, allowing you to book your exam.

For a smooth testing journey, your Pearson VUE profile must have accurate information. If there are any errors or if you need to update details such as your name, email address, or phone number, please contact Pearson VUE for corrections. Note that changes require NeLC's approval, so ensure your information is correct before booking your exam to avoid delays or complications.

The exam is administered at Pearson VUE test centers and online through OnVUE.

Refer to the Global ID Policy for a list of acceptable identification documents.

Please arrive at least 15 minutes before your scheduled exam time to complete the check-in process. If you arrive more than 15 minutes after your appointment start time, you may be denied entry and forfeit your exam fee. To avoid any issues, plan to arrive early and account for possible traffic or other delays.

Your score report will be available on your Pearson VUE candidate profile within 48 hours of completing the exam. If your results do not appear within this timeframe, contact Pearson VUE.

If you fail the exam, you can retake it up to two times during the year, for a total of three attempts.

You can reschedule your exam through the Pearson VUE website at least 48 hours prior to the exam date. If you reschedule less than 48 hours before your appointment, you will forfeit your exam fee. Remember, failure to reschedule in time or failure to appear for your appointment will also result in the loss of your exam fee.

The cancellation policy requires that you cancel at least 48 hours before your scheduled exam time to avoid forfeiting your exam fee. Cancellations within 48 hours are not allowed and will lead to the loss of your fee.

The exam consists of 80 questions.

The passing score is 60%. Make sure to aim for a score higher than this to ensure you pass.

If you have trouble registering, contact Pearson VUE for assistance. They can guide you through the registration process on the website and help resolve any technical issues.

You can pay your exam fees online using credit or debit cards. We accept Visa, MasterCard, and American Express. If you're using a debit card, ensure it is authorized for online transactions by checking with your bank before attempting payment.

If you cancel your exam at least 48 hours before the scheduled date, you will receive a full refund to the same credit card used to book the exam. Please allow 10 to 14 business days for the refund to process.

This message indicates that your profile has been locked due to invalid payment attempts. To resolve this issue, call Pearson VUE customer service to remove the restriction. They will guide you through the necessary steps to restore your access.

To contact customer service from Saudi Arabia at 800 844 3692 and internationally at 0044 203 684 9379 between 08:30 and 17:00 UAE time, Sunday to Thursday, excluding Fridays, Saturdays and UAE Holidays, or by email.