Reasonable adjustment request system
Frequent asked questions (FAQs)
If you cannot find the answer to your question here, contact us at accommodationspearsonvue@pearson.com.
Once a decision has been reached regarding your accommodation request, you will see a blue check mark in the status column of your dashboard. Clicking on the ‘View’ link in the far right column will bring you to Step #6 of your submitted accommodation request.
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All documents related to your accommodation request including decision/determination letters will be in the “My Documents” section of Step #6 of your request. To view the decision/determination letter, click on the icon in the view column.
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If your accommodations were previously approved and have since expired, you may request an extension by following these steps:
- Navigate to Step 6 of your accommodation request. (For more information on how to navigate to Step 6 of your request, please see the “Where can I find the decision letter?” FAQ.
- On Step #6 of your request, click the ‘Request an Extension’ button at the bottom of the page.
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3. Pressing this button will place the VUE – Extension.pdf document in the My Forms section of the page. Download/print this page and complete this request form.
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4. When you press the “Request an Extension” button, the system automatically creates the ability for you to upload your completed extension request form under the My Documents section of Step #6. To upload your completed extension request form, click on the icon in the upload column.
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5. Once you have uploaded your completed extension request form, the system will remind you to click the submit button to send your request to the review team for review.
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6. The request system will alert you via email once the review of your extension request is complete (which typically occurs within 10 business days).
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