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Email customer service — IT Specialist

Our team is hard at work helping candidates. Please allow us 3–4 business days to get back to you.

In order to assist you efficiently, please be as specific as possible! Please note: You cannot schedule, reschedule, or cancel your exam appointment by email.

For all complaints, administrative or against certified individuals, the following procedure will be followed.

  1. Complete and submit the ‘How can we help you?’ form.
  2. We aim to respond within one business day of receiving your query. Upon receipt, your submission will be reviewed by the Customer Service Team. At that time, they will either answer your question, ask for additional information, or route your request, concern, or comments regarding any issues throughout your exam experience to the appropriate department for review.
  3. For all administrative complaints and complaints against certified persons, department leadership consisting of a group of no less than 3 individuals will review the complaint(s). A response will be evaluated and you will receive a response within 10 business days of submission to department leadership. This response will include either the result of the evaluation or an estimate of when you can expect a decision if more time is needed. Once a decision has been made, it will be regarded as final and no further evaluation will occur.

Please complete all of the fields marked with an asterisk (*).

How can we help you?



(Microsoft, Cisco, NCLEX, etc.)

(If you’ve scheduled an exam, you should have received an appointment confirmation email with your Registration ID. This ID will help us locate your profile.)
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