For all requests, concerns, comments, appeals, and complaints regarding any issues throughout your exam experience, or for concerns regarding exam holders, the following procedure will be followed.
- Complete and submit the form below.
- We aim to respond within one business day of receiving your query. Upon receipt, your submission will be reviewed by the Customer Service Team. At that time, they will either answer your question, ask for additional information, or route your requests, concerns, comments, appeals, complaints regarding any issues throughout your exam experience, or concerns regarding exam holders to the appropriate department for review and where appropriate a response.
- For all applicable requests, concerns, and comments, and for ALL administrative complaints, appeals, and complaints against certified persons, department leadership consisting of a group of no less than 3 individuals will review the issue. A response will be evaluated, and you will receive a response within 10 business days of submission to department leadership. This response will include either the result of the evaluation or an estimate of when you can expect a decision if more time is needed. Once a decision has been made, it will be regarded as final and no further evaluation will occur.
