FAQs: Troubleshooting

If you encounter a blank screen or error message when you start the exam, your computer system may not meet the minimum requirements to run the exam. 

System requirements: The computer system you use for this test must meet these minimum requirements:

Internet browsers Edge, Firefox, Safari and Chrome current version
Mobile devices iOS and Android devices are not supported.
Network connection Pearson VUE strongly recommends using a wired network rather than a wireless network, since a wired network provides better exam delivery performance.
Internet connection Broadband (DSL, cable, or LAN/WLAN): 1 Mbps up/down minimum
Dial-up Internet connections are not supported.
Browser settings Internet cookies must be enabled.
Ensure any security software will not block the execution of JavaScript.

Yes. 

To resume the exam, follow these steps:
 

  1. Log in.
  2. Enter your username and password.
  3. Select the exam under “Open Online Exams.”
  4. Click Resume Exam.

To get your score report, follow these steps:
 

  1. Log in.
  2. Enter your username and password.
  3. Under the "My Account" heading, click View Score Reports.
  4. All of your completed exams will be listed. Click View after the exam you would like to examine.

You can cancel the exam and receive a refund as long as (a) you have not started it and (b) the delivery period has not expired. Follow these steps:
 

  1. Log in.
  2. Enter your username and password.
  3. Select your exam under "Open Online Exams."
  4. Click Cancel Exam.