Steps
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Having issues?
Account problems
If test takers are experiencing issues with their username and/or password, please have the test-taker contact Pearson VUE customer service.
Technical problems during the exam delivery?
- Check release schedule
- Having problems? Review the technical requirements document to ensure your technical setup will meet all requirements to deliver these exams.
- Review the Admin User Guide or Proctor User Guide.
- If a technical issue arises during the time the exam is being delivered, the proctor (not the test-taker) should contact Pearson VUE Support Services for assistance.