If you have never used our site before, you will need to create a new web account.
If you already have a Pearson VUE web account, go to the sign-in page and log in.
Need help? If you do not remember either your username or password, use the self-help links below to reset them:
If you are still not able to log in, contact customer service.
Contact Customer Service
We encourage all candidates to purchase or schedule exams using the Pearson VUE website. Alternatively, you can schedule your exam via phone or at most testing centers. For, customer service contact information, select your region from the links below—
Contact a Pearson VUE agent in the Americas region via email.
|United States / Canada||877-404-EXAM /
|Americas Region (Toll)||+1-952-681-3844|
Live chat with a Pearson VUE agent is available Monday–Friday, 8:00 a.m.–5:00 p.m. CT except U.S. holidays.
Please Note: As you cannot schedule, reschedule, or cancel your appointment by live chat, please do not include any social security numbers and/or credit card information when chatting with one of our Live Chat operators.
Office Hours: Monday-Friday,
Contact a Pearson VUE agent in the Asia-Pacific region via email.
|Japan||0120 355 173|
|Asia-Pacific Region (Toll)||+852 3077 4923
(9:00 a.m.-6:00 p.m. AEST)
Contact a Pearson VUE agent in the EMEA region via email.
|Belgium - Dutch||0800-74174|
|Belgium - French||0800-74175|
|EMEA Region (Toll)||+44-161-855-7455|
Online Web-Based Exam Troubleshooting
Online web-based exams require web registration. You cannot purchase these exams via phone or at a test center.
Before you purchase your online web-based exam, verify the computer you will use to take your exam, meets the specifications listed below.
You will have 48 hours from the date/time of purchase to complete the exam.
- Operating System: Windows 2000 or higher, Mac OS X 10.3.9 or higher
- Internet Browser Version: Internet Explorer v6 or higher, Firefox 3.0 or higher, Safari 2.0 or higher, Chrome 5.0 or higher
- Screen Resolution: Screen resolution equal to or greater than 1024 X 768
- Flash Version: Flash version 9 or greater
- Internet Connection: You will need a sustained, high speed, Internet connection for the duration of the exam.