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Before test day
ID requirements for testing online
ID requirements for testing online
Make sure you have acceptable ID
Before testing online, you’ll need to provide identification (ID) that meets the requirements outlined below.
- All IDs must be valid (unexpired) government-issued originals (i.e., not a photocopy or an electronic version)
- IDs must include the test-taker’s name and a recent, recognizable photo
- The first and last name on the ID must match the first and last name used to register for the exam
- For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.
- Acceptable forms of ID:
- International travel passport
- Driver's license
- Identification card (national, state or province ID card)
- Alien registration card (green card or permanent resident/visa)
- Aadhaar Card (all other forms of Aadhaar IDs such as letter/paper forms and/or digital formats are not accepted)
- Unacceptable IDs:
- Restricted IDs*, including the U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs
- IDs from countries where OnVUE delivery is restricted: North Korea, Cuba, Syria, Sudan, Iran and the Sevastopol/Crimea region of Ukraine.
- Digital IDs
*Pearson VUE cannot accept restricted IDs—those prohibited by law from being photocopied, digitized, or captured on camera—as identification for online testing.
Testing policies, FAQs and more
Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.
NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.
Taking an exam with OnVUE is flexible, convenient and easy. However, it also has unique rules and requirements. For the best possible testing experience, we strongly recommend you get familiar with these before taking your exam.
The document below details the standard policies and procedures for online testing. Your program may have additional requirements, which you can find elsewhere on this page. Familiarizing yourself with this information will help your entire testing experience go smoothly—from checking in to logging out.
Prior to testing
Q.Where can I take my exam?
A.You need to test in an enclosed, private space where you can maintain a strong and stable internet connection, prevent interruptions, and protect the integrity of your exam content.
Important: Avoid a testing space with windows or glass partitions that would allow a third party to see your screen, or your exam could be revoked.
Q.How do I know my computer will work with the OnVUE software?
A.To ensure your system will work with our software, first, review the minimum system requirements. Next, perform a system test and download the OnVUE software prior to your exam day.
On exam day, before your exam begins, we strongly recommend re-checking your system by running another system test. If you experience any issues, please log back into your account to reschedule your exam. If you can’t reschedule your exam, use the chat feature to ask your program-specific customer service team for assistance.
Q.What does the system test check for?
A.The system test checks for:
- Download of the OnVUE application and secure browser
- Unzipping and launching of the secure browser
- Microphone/webcam/speaker functionality and permissions
- Download speeds
- General communications between OnVUE and Pearson VUE servers
- A live video-streaming connection
Checking in
Q.How do I check in for my test and download the software?
A.You may have two options:
- Refer to your confirmation, reschedule or reminder email, which might have a Check-in to start exam link. If it does, you can click this link from 30 minutes before to 15 minutes past your appointment start time.
- Click the “Sign in now” button on this page or your test sponsor’s external landing page. Once you’ve logged into your account, your exam will appear under Open Online Exams. Select the exam link and then select Check-in.
With either process, you’ll be asked to download and run OnVUE, our online proctoring software.
Q.I don’t see the Check-in button. What should I do?
A.To check in for your exam, log in to your account no earlier than 30 minutes before your scheduled appointment time. Once logged in, you should see the Check-in button. If it's not visible within 15 minutes of your exam appointment time, contact your program-specific customer service team via chat.
Q.What type of identification will I need?
A.Click the View ID requirements button on this page to make sure you have the proper ID for online-proctored testing
During exam
Q.Can other people be in my testing space during the exam?
A.No. You cannot allow anyone else—including children, roommates, colleagues, etc.—to enter or even pass through your testing space once you’ve started your exam.
Q.Can I receive any exam assistance during the test?
A.No. The proctor cannot answer questions related to exam content, and you may not get help from other individuals while taking the exam.
Q.Is technical software assistance available during the exam?
A.Should you experience technical difficulties during your exam, simply raise your hand using the OnVUE application at the top of your screen and a proctor will assist you. If for some reason this is unavailable, you can get help via the chat button on this page or the OnVUE download page.
Most issues can be avoided by completing a system test and ensuring that you meet all system requirements in advance of testing. Common issues include an unreliable internet connection and third-party applications trying to run during your exam. We strongly recommend that candidates confirm that all applications have been closed and that there is a sufficient and reliable internet connection prior to testing new one.
General
Q.Are OnVUE testing policies different from test center policies?
A.Yes. Because of its remote nature, testing with OnVUE requires that candidates agree to additional policies that help protect exam integrity. These include (but are not limited to) consenting to recording and monitoring throughout the exam, along with the use of artificial intelligence (AI) and other advanced technology techniques. Test-takers must accept these policies during the registration process prior to scheduling an exam.
Q.If an exam is offered in both test centers and via OnVUE, can I book the exam in one delivery method and reschedule it to the other?
A.No, as the rescheduling function cannot be used to change the exam delivery method. Instead, if you wish to change the delivery method, you must cancel the original appointment and then schedule a new one.
