To schedule, reschedule and cancel exam:
Navigate your testing experience with ease
Before test day
ID requirements for testing online
Make sure you have acceptable ID
Before testing online, you’ll need to provide a headshot photo of yourself, your identification (ID), and your testing space. If for any reason your current headshot does not closely match the picture on your ID, please contact your exam sponsor to discuss whether an ID exception can be granted.
Identification must meet the requirements outlined below.
- All IDs must be valid (unexpired) government-issued originals (i.e., not a photocopy or an electronic version)
- IDs must include the test-taker’s name and a recent, recognizable photo
- The first and last name on the ID must match the first and last name used to register for the exam
- For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.
- Acceptable forms of ID:
- International travel passport
- Driver's license
- Identification card (national, state or province ID card)
- Alien registration card (green card or permanent resident/visa)
- Aadhaar card: See Aadhaar ID Policy for OnVUE
- Unacceptable IDs:
- Restricted IDs*, including the U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs
- IDs from countries where OnVUE delivery is restricted: Cuba, Iran, North Korea, Sudan, Syrian Arab Republic (Syria), Russia, Belarus, and the Sevastopol/Crimea and Donetsk/Luhansk (Donbas) regions of Ukraine.
- Digital IDs
* Pearson VUE cannot accept restricted IDs—those prohibited by law from being photocopied, digitized, or captured on camera—as identification for online testing.
On test day
STEP 1. Do any last-minute prep
Be sure your computer and internet pass the pre-exam system test. Clear your desk/workspace of prohibited items and prep your equipment. Get your ID ready to present. Review our Exam rules /
testing advice for specifics.
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STEP 2. Check in
You can begin the check-in process up to 30 minutes before to 15
minutes after your appointment time.
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STEP 3. Start your exam
While testing, it's best to focus on the questions and not get distracted. Observe all the environmental and behavioral rules. If you need help
during your exam, use the chat icon to request assistance.
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Exam rules / testing advice
Exam rules
To maintain high security throughout online exams, protect exam content, and confirm you’re following online-testing rules, you will be monitored at all times. Audio and video may be recorded, and an exam monitor/proctor may contact you or even stop your exam if they witness any questionable behavior.
- You must stay in your designated testing space, in view of your webcam throughout your exam
- Testing in bathrooms is not permitted
- You cannot get up and walk around or leave your testing environment, unless breaks are permitted by your exam program
- Unless requested by a greeter or proctor, do not move your webcam once your exam has started
- No one can enter or pass through your testing environment
- You may not communicate with anyone other than your proctor
- Do not read the test questions aloud; mumbling or speaking out loud will lead to a warning
- Keep your mobile phone in the room where you’re testing, but out of arm’s reach
- You must be fully clothed throughout your entire exam
- A beverage in any container is allowed, as is chewing gum, but eating, smoking, or other tobacco use is prohibited
- Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly approved by your test sponsor
Advice for a successful online testing experience
When testing online, preparation is key. We have several areas of advice to help you get the most out of your online testing experience.
- Make sure you have the right equipment
- Use the best internet connection possible
- Take the system test
- Prepare your testing environment
- Start the check-in process
- Tips for capturing your photos
- Remember you’ll be recorded
- Dealing with technical issues
- Creating a support ticket
For additional details and even more helpful info, download our guide to taking your exam online
Testing policies, FAQs and more
Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.
NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs (prohibited), mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.
Taking an exam with OnVUE is flexible, convenient and easy. However, it also has unique rules and requirements. For the best possible testing experience, we strongly recommend you get familiar with these before taking your exam.
The document below details the standard policies and procedures for online testing. Your program may have additional requirements, which you can find elsewhere on this page. Familiarizing yourself with this information will help your entire testing experience go smoothly—from checking in to logging out.
Prior to testing
Q. Where can I take my exam?
A. You need to test in an enclosed, private space where you can maintain a strong and stable internet connection, prevent interruptions, and protect the integrity of your exam content. Testing in bathrooms is not permitted. If the bathroom is the only quiet space available in your home, we suggest finding an alternative testing area.
Important: Avoid a testing space with windows or glass partitions that would allow a third party to see your screen, or your exam could be revoked.
Q. How do I know my computer will work with the OnVUE software?
A. To ensure your system will work with our software, first, review the minimum system requirements. Next, perform a system test and download the OnVUE software prior to your exam day.
On exam day, before your exam begins, we strongly recommend re-checking your system by running another system test. If you experience any issues, please log back into your account to reschedule your exam. If you can’t reschedule your exam, use the chat feature to ask your program-specific customer service team for assistance.
Q. How do I know my computer will work with the OnVUE software?
A. The system test checks for:
- Download of the OnVUE application and secure browser
- Unzipping and launching of the secure browser
- Microphone/webcam/speaker functionality and permissions
- Download speeds
- General communications between OnVUE and Pearson VUE servers
- A live video-streaming connection
Q. How do I schedule my OnVUE exam?
A. Once you’ve verified your computer meets system requirements, sign into your account. Select the exam you want to take, then choose the “home or office” option. Follow the remaining prompts to schedule your exam appointment. You will receive a confirmation email with your appointment details and important information for exam day.
Q. Is my testing space okay for testing?
A. Your proctor will make this decision prior to starting your exam. During check-in, you will be asked to take photos of your testing space, which the proctor will review.
For a positive outcome, make sure your space is private and secure. Clear the room of any preparation materials or unauthorized items. Unplug and/or turn off additional monitors (and, if applicable, systems). Any visible materials on the walls—including sticky notes, whiteboards or chalkboards, etc.—may be inspected by your proctor, and we may ask you to remove any such material.
Important: If your testing space fails the room scan, you will not be permitted to take the exam and may forfeit your exam fees.
Q. Can I take my exam using an employer-issued computer?
A. Yes, however, we don’t recommend it. Test-takers typically have a better experience with personal computers. This is because employer-issued computers are more likely to have firewalls, VPNs, and other security policies that may block video streaming during the exam. If you must use an employer-issued computer to take your exam, it’s crucial to review the technical requirements.
Q. May I connect by tethering to a mobile hotspot?
A. We don’t recommend it. Hotspot technology is not ideal for maintaining a reliable and consistent connection. To ensure optimal performance on exam day, perform a system test.
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Cheking in
Q. How do I check in for my test and download the software?
A. You may have two options:
- Refer to your confirmation, reschedule or reminder email, which might have a Check-in to start exam link. If it does, you can click this link from 30 minutes before to 15 minutes past your appointment start time.
- Click the log in button on this page or your test sponsor’s external landing page. Once you’ve logged into your account, your exam will appear under Open Online Exams. Select the exam link and then select Check-in.
With either process, you’ll be asked to download and run OnVUE, our online proctoring software.
Q. I don’t see the Check-in button. What should I do?
A. To check in for your exam, log in to your account no earlier than 30 minutes before your scheduled appointment time. Once logged in, you should see the Check-in button. If it's not visible within 15 minutes of your exam appointment time, contact your program-specific customer service team via chat.
Q. What type of identification will I need?
A. Click the View ID requirements button on this page to make sure you have the proper ID for online-proctored testing
Q. My proctor hasn’t started my exam yet. Where is my proctor?
A. Once you've completed the required check-in steps and have completed taking photos of your face, ID and environment, you will see the following message: You are almost done with the check-in process. Next, you’ll be placed in a queue and will wait momentarily while a proctor reviews your check-in steps. Please be aware, other candidates may be ahead of you in line. The OnVUE application should tell you where you are in queue. Most exams are launched by a proctor within 15 minutes of the appointment start time.
Any delay might mean there’s a problem with your photos or internet connection. For issues with your photos, a proctor will attempt to reach you over chat or via your cell phone. You may not recognize the phone number, which will either have a 617 US area code or say “Pearson VUE” on the caller ID, but please answer so we can assist. If we haven't contacted you within 30 minutes, we may have lost connection to you. In such cases, please contact our customer service team via Pearson OnVUE Support live chat. As a reminder, mobile devices must be kept out of arm’s reach during the testing sessions.
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During exam
Q. Can other people be in my testing space during the exam?
A. No. You cannot allow anyone else—including children, roommates, colleagues, etc.—to enter or even pass through your testing space once you’ve started your exam.
Q. Can I receive any exam assistance during the test?
A. No. The proctor cannot answer questions related to exam content, and you may not get help from other individuals while taking the exam.
Q. Is technical software assistance available during the exam?
A. Should you experience technical difficulties during your exam, simply raise your hand using the OnVUE application at the top of your screen and a proctor will assist you. If for some reason this is unavailable, you can get help via the chat button on the OnVUE download page.
Most issues can be avoided by completing a system test and ensuring that you meet all system requirements in advance of testing. Common issues include an unreliable internet connection and third-party applications trying to run during your exam. We strongly recommend that candidates confirm that all applications have been closed and that there is a sufficient and reliable internet connection prior to testing new one.
Q. What are the rules regarding personal belongings?
A. In general, all personal belongings must remain out of arm’s reach during your exam. However, if your exam program allows personal belongings or testing tools like calculators during an exam, you will find that information in the program-specific policies section of this page.
Q. Can I eat or drink during the exam?
A. Drinking beverages is allowed during your exam, as is chewing gum. Eating or using tobacco products during your exam is prohibited.
Q. Can I take a break during the exam?
A. Each exam program establishes its own break policies. If your program allows breaks, you’ll find that information in the program-specific policies section of this page.
Q. Could I be interrupted by a proctor during my testing session?
A. Yes. Proctors may interrupt exams and take action if they witness any suspicious behavior or rule violations. They may need to offer a reminder (e.g., no talking) or investigate something (e.g., show me the room, your desk, etc.).
Q. What types of prohibited behaviors will the proctor watch for during the exam?
A. Examples of prohibited behaviors include, but are not limited to, failing to follow proctor instructions, looking off the screen, mumbling or speaking aloud, covering your mouth or face, using unauthorized materials (e.g., mobile phones, recording equipment, writing materials), interacting with third parties intentionally or unintentionally, or leaving the webcam view.
Q. What happens if I lean outside the view of the webcam or leave completely?
A. Unless it’s during a scheduled break built into your exam, leaving the webcam view for any reason or duration, even if you have already completed the exam questions, will result in your exam session being terminated and the exam result being invalidated.
Important: Upon exam completion, you must fully close the OnVUE application before leaving the webcam view.
Q. What happens if my mobile phone rings or issues a notification during an exam?
A. Once your exam has started, keep your mobile phone in the room where you’re testing, but out of arm’s reach in case the proctor needs to call you. Your phone may not be kept in your immediate testing workspace. We recommend placing it on the floor beneath you or a desk/table behind you.
If your phone rings during the exam, limit your interaction to identifying the caller. To do so, you may reach for your phone, but you must stay within the webcam view. The proctor must be able to see you access the phone. Any mobile phone use other than speaking with a proctor is grounds for exam revocation.
When a proctor needs to reach you, they will call, not text. The number will always display as 617-379-0635, and/or caller ID may identify the number as “Pearson VUE.” If this information appears, please answer the call. If your phone rings and the call is not from a Pearson VUE proctor, do not answer it.
Q. Can tablets or mobile devices be used for OnVUE exams? What about touchscreens?
A. At this time, OnVUE exams may only be taken on desktop and laptop computers running Windows or macOS operating systems that meet these minimum specifications. OnVUE does not support the use of tablets or touchscreens. As noted above, mobile devices are not allowed and should be placed out of arm’s reach.
Q. What happens if my internet connection is disrupted during an exam or the proctor asks me to restart my application?
A. If a disconnection occurs, the exam timer will pause, and a proctor will attempt to contact you either through your computer or by phone. Note: You must respond or your testing session will be revoked.
Should you lose connection, or if a proctor asks you to restart OnVUE, you can relaunch the application as follows:
- Locate your Downloads folder and reopen the OnVUE application.
- Complete any necessary check-in steps and then click Next. Your exam should reload and begin. If your exam does not relaunch, contact our customer service team for additional support.
Once your connection is reestablished and if necessary, the application restarted, you will resume your exam from the question or moment you left.
Q. Can I adjust my font size during my exam?
A. Yes. Even when the testing computer is locked down during an exam, you may still use CTRL+ and CTRL- to magnify content up to 200%. Do not use touchscreen technology at any time during your exam.
Q. Can I read questions aloud during OnVUE exams?
A. No. If this happens, a proctor will ask you to stop reading the questions aloud. If you continue, your exam may be revoked.
Q. What is the digital whiteboard?
A. Because scratch paper or note boards are not allowed when taking an OnVUE exam, some exam programs allow you to use a built-in digital whiteboard to do scratch work or take notes.
Q. Where can I locate my score report?
A. This differs by exam program. Please review your program’s processes to learn when and where you can access your score report.
Q. Can I use headphones?
A. Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly approved by your test sponsor.
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General
Q. Are OnVUE testing policies different from test center policies?
A. Yes. Because of its remote nature, testing with OnVUE requires that candidates agree to additional policies that help protect exam integrity. These include (but are not limited to) consenting to recording and monitoring throughout the exam, along with the use of artificial intelligence (AI) and other advanced technology techniques. Test-takers must accept these policies during the registration process prior to scheduling an exam.
Q. If an exam is offered in both test centers and via OnVUE, can I book the exam in one delivery method and reschedule it to the other?
A. No, as the rescheduling function cannot be used to change the exam delivery method. Instead, if you wish to change the delivery method, you must cancel the original appointment and then schedule a new one.
Q. Which CertNexus certification exams are available for online proctoring?
A. Currently, all CertNexus exams are available to take via online proctoring through Pearson OnVUE, including our ANSI accredited exams. You can learn more about all our certifications here.
Q. Are there any geographical restrictions for taking an online proctored exam?
A. Candidates may take any exams via online proctoring from any location where our exams are currently available according to CertNexus policy. This excludes individuals residing in Japan, China, and the embargoed territories of Iran, North Korea, Syria, and Sudan.
Q. Where can I find your policies for online proctored exams?
A. You will need to agree to abide by the policies outlined in the following before you are able to take your exam: the CertNexus Candidate Agreement (included in the Candidate Handbook); CertNexus/Pearson VUE’s policies required during exam registration; and Pearson OnVUE’s online proctored policies.
Q. Are there test accommodations available for online proctored exams?
A. A 30-minute time extension may be granted to non-native English speakers for online proctored exams delivered in English in non-English speaking countries. Other test accommodations may be available on a case by case basis. Please follow the instructions for requesting special accommodations as outlined in the CertNexus Candidate Handbook.
If a test accommodation is granted, you will need to follow a modified process for scheduling your exam, which will be outlined in your accommodation approval.
Q. Is my workspace okay for testing?
A. During the check-in process, you will be asked to take photos of your work area, which will be checked by a proctor prior to exam launch. Please ensure that your desktop is clean and that you are not within arm’s reach of books, notepads, sticky notes, papers, pens, pencils, and other writing instruments/objects. Additional monitors and computers must be unplugged and turned off. Items on the wall with writing on them, such as whiteboards, will be inspected.
Please ensure that the location is well-lit so the proctor can see you and your workspace. Avoid locations with a light source behind you (such as a window or bright lamp). An artificial light source is recommended, just in case the brightness of the natural light changes over the duration of the appointment.
Your workspace must be a private, quiet location without any interruptions, noises, or other potential distractions. No third party may enter the room during your exam. If this occurs, your exam session will be terminated.
Exam candidates are ultimately responsible for ensuring the workspace meets all these requirements. If your workspace does not pass a room scan, you are not permitted to proceed with taking the exam.
Q. Is there any difference between an in-person exam and an online proctored exam?
A. There is no difference between an exam taken in-person at a test center or an exam taken via online proctoring, other than the physical location of both you and the proctor. The exact same exam is being delivered: the questions are the same; the format is the same; the time provided to complete the exam is the same; the difficulty level is the same.
Q. Are online proctored exams secure? Is the access provided to the online proctor safe?
A. CertNexus and Pearson VUE take the safety, security, and integrity of online proctored exams seriously.
In order to take your exam, you will need to download and install a secure browser application that utilizes secure communications and encryption. The secure browser restricts your ability to open any additional windows or use any additional programs for the duration of the exam. Through the secure browser, the proctor also has access to your webcam and audio until you close the online proctoring software application. Once you close the secure browser application after your exam has ended, the session will be terminated and the proctor’s “view-only” access is automatically removed from your device.
You will be required to provide real-time photographs of your testing environment. In addition, Pearson VUE's proctors are trained to monitor for any behaviors that may be in violation of test-taker policies. If a violation occurs or is suspected, the proctor may terminate the exam.
Moving out of the view of the webcam for any reason or duration may result in your exam session being terminated and your exam results invalidated, even if you have already completed the exam. After completing the exam and receiving your results, you must fully close the application before you can move out of view or leave your testing location.
Q. Is the personal information obtained during my online proctored exam session safe and secure?
A. Pearson VUE adheres to local privacy and data laws in the various countries in which we offer remote proctoring. Your OnVUE exam session will be monitored by a Pearson VUE proctor, and both audio and video may be recorded for the duration of the session. In addition, your check-in details including the photo collected of you and your test location, as well as your provided identification, may be stored according to your local privacy and data laws. Only Pearson VUE, CertNexus, and CertNexus-approved vendors who support its certification programs will have access to some or all of the information obtained during an exam session.
